The End

We have come to the end of the 23 Things, although hopefully not the end of Learn & Play @ CML. There’s no question in my mind that this is one of the best things the library has done to train staff. Not only did it take much less time in the long run than it would have to bring every employee into a classroom to be spoon fed this information, it also brought so many staff across the system closer together. I constantly hear about how people felt like they got to know their co-workers better and felt closer to staff at other locations than they ever did before. Since CML has been battling some provincialism among the branches for years, this alone could have made the entire project worthwhile.

I can’t help feeling that there are a couple of things missing, though. Unfortunately, to get this project to work we couldn’t make it mandatory. What sort of “play” experience is required? But staff who didn’t participate have lost out in so many ways. Not only did they lose a chance to find out more about their co-workers, they lost a chance to discover how their work has changed and gain skills that will be absolutely necessary working in libraries as we move forward. No matter how much you try to ignore all the “Web 2.0” stuff that’s out there, it’s not going away and it’s only going to increase and spread. People and organizations who don’t get on board are going to be left behind. This goes far beyond simply being jaded about how the library has changed and mourning the “loss” of books. The way information is organized and delivered has fundamentally changed, and people who don’t understand this risk finding themselves without prospects very quickly.

The other element I think wasn’t quite right was the scope and size of the assignments. The reality of our work now is that we must spend a great deal of time in the public space. This only makes sense, since our primary job is public service. But this makes it much more difficult to find time to explore a lot of these things in the depth required. I’m not sure if there’s any easy way to pare down the assignments into more manageable chunks, or maybe make the tracking requirements simpler than a blog post for each item (a daunting proposition if you feel compelled to write more than a few sentences). But I think a lot of staff won’t finish or didn’t even start because they felt that devoting as much time as would be necessary to do these assignments well would take them away from the floor for too long, and that’s a shame since this project can only help them in their work.

But regardless, this project has been great. I’ve gotten to know so many people so much better. I’ve found new tools to help me do my work more efficiently. Tools that I was already using have now been adopted by more of my co-workers, making connecting with them easier. And everyone who participated has a better understanding of how the world has changed and how their jobs are changing as a result. This can’t be the end, because we’ve only just begun.


December 2, 2008 at 10:37 am 3 comments

Lend Me Your Ears

After our video Thing, we come to our audio Thing: Podcasts.

I don’t know why, but for some reason podcasts make more sense to me than video blogging. Maybe it’s because I was raised on NPR, so audio broadcast of information just clicks with me. I’m also used to listening to NPR while I’m doing other things, and podcasts let me do that as well. So I’m a big fan of podcasts, even though I’ve never used them in the truest sense of the term– that is, automatically downloading them onto my iPod. Usually, I just stream them as I need them.

Naturally, being raised on NPR, my most common source of podcasts is NPR. Not only can I hear articles that I missed and share articles that I especially enjoyed, NPR also offers other streams that I really like, especially their “Song of the Day.” This has helped me discover all sorts of new music that I might not have checked out otherwise. The other musical feature that I really enjoy is the full-length streaming concerts that they have archived on their site. I wasn’t going to spend $80 and drive to Cleveland to see Radiohead this past year, but lo and behold I can listen to the entire concert on NRP for free!

In addition to this, I’m also a podcaster myself. A year or so ago, the rector of my church asked me about podcasting the sermons from the church, since I’m the resident audio guru. I only knew how to record and edit the audio, but the church’s webmanager could take care of uploading the MP3 once I had put it together. Initially this involved me taking my laptop to church every week and plugging it into the PA, but eventually we obtained a digital recorder, making my life much easier. The whole editing process takes me less than hour every week, and that even includes introductions and the occasional musical offering edited into the podcast as well. My favorite so far was a special sermon delivered by Mike Harden of the Columbus Dispatch on the Diocese’s Appalachian Ministries Sunday.

Finally, no post on digital audio would be complete without mentioning the library’s forays into the medium. For some time now, CML has participated in the unfortunately acronymed Mid-Ohio Digital Library Initiative, or MOLDI. MOLDI makes use of a service called Overdrive, which is used by libraries all over the country for delivering digital content. Not only can you get audio books and music through this service, there’s also a selection of digital movies available as well.

I’ve used MOLDI once before, when my stepdaughter had to read “Frankenstein” for summer homework a few years back and was having trouble actually reading it. She was about to leave to visit her father for the summer, and we didn’t have enough time to get an audio book from the library, so MOLDI to the rescue. We downloaded and burned the audio book that night, and she was good to go.

My only problem with Overdrive is the ongoing issue of digital rights management. Once again, the legal mess over these issues only winds up hurting everybody. The books people really want aren’t available through Overdrive because the publishers want tons of money for them. And on top of that, only recently did the publishers decide to play nice and let Overdrive put up audio books in MP3 format despite that being the industry standard at this point. Essentially, they’d much prefer you pay for your audio books through iTunes. But once again, all this fighting over cash is only hurting the industry. The more difficult they make it for customers to get what they want, the more customers are going to seek other outlets, even if those outlets involve copyright violations. The only reason there isn’t a “black market” in audio books like there is in music is because there’s not enough demand for the audio books. But it’s still a symptom of the larger problem.

So a final word on all this before we end our 23 Things: the world isn’t changing, it has changed. Self-generated and free digital content is already here, and producers of content who don’t realize this and get on board are going to die out.

November 29, 2008 at 12:48 pm 4 comments


YouTube is awesome.

I know, a lot of people see YouTube as the next great time waster on the web– people spending hours poking around for videos of bikini-clad exhibitionists or public brawls. But as with so many of the complaints about the Internet, the salacious anecdotes overshadow what’s truly remarkable about this sort of website.

Many of my views about sites like Flickr and Wikipedia and YouTube have been influenced by Clay Shirky’s book “Here Comes Everybody.” The overall theme of the book and what links these sites together is a sort of economy of scale. Whereas in the past it took a great deal of energy to spread any sort of information, now it’s easy for anyone to put any sort of information out into the public square. These sites are essentially information aggregators on a scale that has never been seen in human history. The scale is so vast that we tend to miss what it is accomplishing. In the past, it would have taken the few people who were able to put this sort of thing together days, weeks, or even months to compile this much information. Now one person can post one small clip very easily. But when 1 million people post one small clip, suddenly you have more information than you ever thought possible.

I primarily use YouTube when I want to see something that has been broadcast that I missed. This could range from news reports to historical events to TV shows to movie trailers. I have not yet been unable to find a clip on YouTube that I was looking for. Seriously.

I know a lot of people complain about copyright at this point. Distributing the work of the people who produce these clips without their being fairly paid for that distribution is a violation of our copyright laws. But again I come back to what I have said time and time again on this issue. Our current copyright laws don’t work. If they worked, sites like YouTube wouldn’t exist. Publishers, producers, and lawyers simply have no conception of how their world has changed on this issue. There is no way for an artist or producer to be paid for every broadcast of their work anymore. As soon as you take down one offender, the economy of scale kicks in again and if it’s something people want to see, it’s back up.

A perfect example of this was the recent leaking of the trailer for a new movie based on the Alan Moore breakthrough graphic novel “Watchmen.” A friend who is much more of a comic book geek than I am sent out a tweet that the trailer was on YouTube, with a link. I clicked the link only to find that Warner was on the job and the video had been pulled. But I thought, “it’s on the Internet, it’s gotta be there somewhere.” A few minutes of searching later and I had the clip.

So what’s the point? You can’t stop the flow of information. Artists and producers will still get paid, primarily for live work. People will still pay to go to a movie theater or a concert. People will still pay to own a physical copy of their favorite book. And, as Radiohead showed us, people will still pay to support their favorite artists’ work. But we need to let go of the idea that you can control every instance of your work. YouTube is just one symptom of this, but undoubtedly the best way to share video information currently available.

November 27, 2008 at 11:53 am Leave a comment

Apply Yourself

Yes, I need to apply myself. I’ve consistently been behind on my 23 Things, and now I have less than a week to complete them all! So I’m going to knock out Things 17, 18 and 19 all in one post.

Shocking, I know.

But there is a consistent theme here: Apps. Especially with the iPhone we’ve all been hearing a lot about Apps lately, but what’s most interesting to me is how the concept of apps has completely taken over computing. When I first started using computers, it was all about just running individual software. You bought the program, stuck the disk in the computer, and ran whatever program you wanted to run. Windows began the change away from this restricted view of what the computer was capable of. Suddenly you could run more than one program at once! What’s funny is how much this seemingly simple change began to change how we thought of the computer. Computers stopped being tools that could only do one thing. They started being nexuses where many things came together in one place.

I think that this greatly influenced how the Web developed. While initially the web was simply pages that displayed static information, people were trying to figure out how to get them to do more right from the beginning. Platforms like Java and Flash only helped develop this trend, and now it’s to the point where you almost don’t need to have anything actually installed on your computer other than an Internet browser.

I first found out about how far this had gone about 4 years ago. At that time the library only offered Microsoft Office products on a small handful of computers at each location, and managing time on those computers was an unbelievable pain. I actually was yelled at by a customer for asking someone to vacate one of those computers because she was “only” using it for Internet and another customer wanted to use the Office products. The reason for the restriction at the time was licensing, and fortunately we eventually saw the forest for the trees and ponied up to have it installed on every computer.

But I digress. Around that time someone pointed me to a beta site called Writely, which was an online word processor app. I played around with it and was floored. Why were we monkeying around with licensing and software costs when this was available for free on the web? Now Writely has become Google Docs, but we still have Microsoft Office hanging around.

But for how much longer? There is an app for just about everything you would want to do on the computer available online now, and many of them are completely free. From family trees to maps to games and even the Operating System and hard drive itself! I used to or currently have software for all of those apps, and now all I need is my browser. Even Google Docs can save your file in a variety of formats, so compatibility isn’t an issue, and on top of that multiple users can edit the same document with an efficiency that MS Word can only dream of.

This really is the direction we’re headed in. Everything comes through the browser, and the browser doesn’t have to be limited to a desktop. It can be in a lap, in your hand, or even strapped to your head. So if we’re going to be involved in this development, we need to be there too.

Fortunately, CML has begun to incorporate this sort of functionality by offering some tools for everyone who’s constantly plugged into their browsers. Right now this is just a toolbar that allows you to access common features from our website through the tool bar and a search plugin for the ever-present corner search box. But I know more widgets will be coming! We are there now, and this will only help us connect to customers and show just how much we can do for them.

November 26, 2008 at 12:47 pm 2 comments


Yeah, so I was hit by a car Tuesday night.

I was going through the intersection at Broad on Grant when I suddenly see a car turning left right into me. I had no time to react. All that stuff you hear about time slowing down is absolutely true, and the further away from the event you get the more you can parse out what happened. I remember seeing the hood of the car just about to hit me and thinking “You stupid…” I remember rolling onto the hood of the car and then somersaulting over the top of the car. I later found out that in doing so I caved in her windshield. As it happened I didn’t notice the pain of hitting it though, just rolling up and over. I remember feeling my arms tossed around like rubber as my backpack came off. Then I remember landing on all fours in the intersection and collapsing.

My first thought was “is anything broken?” I sort of did a system check and gingerly pushed up off the ground and thought “holy crap, nothing’s broken!” I saw the front wheel of my bike in the middle of Broad and the rest of it further along. As I stood up people stopped at the red light on Broad were getting out of the car and asking if I was okay. Several of them were calling 911. The light changed and as cars started to go through the light several people were yelling at them to stop. I saw one car drive right over the bike wheel.

Someone asked me if I needed anything, and I asked to get out of the street. I was able to walk to the sidewalk when I started to feel light-headed and sat down. At least since I had been through a major wreck before 14 years ago I knew this time that I was going into shock and needed to just sit down and shut up. The cops pulled up and the squad wasn’t far behind. I was able to give a description of the collision to the officer, all the time thinking “wow, that sure was a coherent description, all things considered.” I told him where to find my ID and gave him my phone numbers. He said he’d call my wife and take what was left of my bike to the house.

One of the paramedics asked me if I wanted to go to the hospital. I said “I’m feeling okay but I know I’m going into shock, so you tell me.” They put a neck brace on me and strapped me down. Fortunately we were only a block away. This was my first ride in an ambulance as a patient, and all I could think was that it looked just like in the movies when they shoot the picture looking up at the ceiling.

The doctor came in and checked me out. They took X-rays of my knees and chest and an ultrasound to make sure nothing had been damaged internally. One of the fun moments of this was seeing a little kid in the hall while they wheeled me to X-ray who couldn’t stop looking at me. I gave her a smile and a little wave and she waved back. By this time shock was thoroughly set in and I was freezing. They had to pile a couple blankets on me.

Jessica got to the hospital a while after I was back from X-ray and we watched the election returns in the hospital room while waiting for me to get stitched up. Unfortunately, since I had come through it all okay I wasn’t a high priority. After the doc stitched me up and a paramedic training to be a nurse (who was a mountain cyclist, so lots to talk about) had wrapped me up, I gingerly made my way out to the car and home. One of the funniest moments of the night was that I had to keep telling Jessica to slow down since I couldn’t move that fast. Normally it’s totally the other way around.

There’s absolutely no question that I was extremely lucky. There’s also no question that there was nothing more I could have done to prevent the collision. I was traveling with traffic at a reasonable speed, I had the right-of-way, I had a 5 ultra-bright LED headlight on flash as well as two hanging flashers on my backpack that could have been visible from the side. I do think that several things contributed to my being able to come through it okay. I’m in good shape, so my muscles and joints were able to deal with the stresses the collision put them through. I’m an experienced cyclist, so my body instinctively knew how to take a fall. But if the hit had been a few inches further back my leg could have been broken. And if I had landed on my back instead of all fours the damage could have been much worse.

So for now, I’m simply thankful that someone was watching out for me that night.

November 7, 2008 at 9:52 am 1 comment


Things 15 and 16 bring us to “wikis.” Once again, we have a term that’s probably become so over-used that it will eventually be meaningless. But the concept behind it is brilliant.

Everyone knows about the biggest wiki out there, Wikipedia. Wikipedia has generated plenty of controversy on its own, but one thing that seems to be constantly overlooked in the criticism is the fact that it’s actually pretty effective.

So why is Wikipedia effective? Surely if we turn the entire world loose to edit an encyclopedia however they see fit we’ll have information anarchy! But as with all things Internet, the answer lies in the scale. For every vandal, there are hundreds of people who care enough about the entry to fix it. Basically, why would a vandal want to waste their time messing with an entry that will be reverted to its original form seconds after it was altered?

In this large example there are several clues as to why wikis are a good idea generally. First, anyone can contribute. This makes them an effective way of sharing the work around. One of my favorite wikis that I just stumbled across was the Lolcat Bible. Someone gets the bright idea to translate the Bible in lolcat-speak, puts it on a wiki, and in about a year the project is almost done. Not because a few people wasted a lot of time, but because lots of people wasted a little time. So if you put the same concept to good use, you can get a comprehensive site about just about anything, not because some expert put lots of time into the project, but because a lot of experts put a little time into it.

Second, wikis track changes. This is important for a few reasons. It allows for accountability– that is, anything you change will be visible for anyone to check on. If you’re messing around with the content, someone will call you on it. It also lets you see how an idea has progressed. How many times have you been working on a project and forgotten how you got to this point? Or come to a dead end and have to reconstruct your work to figure out where you went wrong? With a wiki, it’s all there. Finally, if you try something and it doesn’t work, a few clicks and you can get it back to where you had it originally.

Ultimately, wikis are another sign of how cheap and plentiful data storage has become. To quote Larry Sanger, co-founder of Wikipedia, “There’s plenty of disk space, and as long as there are people out there who are able to write a decent article about a subject, why not let them?” We can keep all these changes and maintain all these authors because it doesn’t cost anything more to do so. Wikis create a framework to be able to do this.

The most obvious application for my job is to create a wiki for circulation practices. Our library has almost always had a compilation of best practices for circulation service. The problem is that almost as soon as we have them written up, something has changed. Also, right now the only way to create them is for someone to bring the idea to me, find people to write a draft, and then go through an editing process. But if we put these on a wiki, anyone with an idea can create a stub, any of the circulation experts in our system can contribute to the practice, and it can be updated as things change with little difficulty. In other words, it would take something that’s currently incomplete and would be a big drain on my time to complete, and turns it into a self-completing project!

To wrap up, for Thing 16 I’ve added to the favorite sport page of our wiki sandbox. I’ll let you guess which entry is mine.

November 2, 2008 at 4:18 pm Leave a comment

Welcome to NaBloPoMo!

It’s that time of year, folks! Time to make the Internet explode! That’s right, it’s time for NaBloPoMo!

Okay, I admit it, I just like saying that.

National Blog Posting Month is another one of those Internet oddities that grew up seemingly out of nowhere, sort of like International Talk Like a Pirate day. A couple people get a crazy idea, a few more people like it, and next thing you know it’s everywhere.

I do remember, however, that’s it’s awfully hard to post something every single day. Fortunately, this year I have my 23 things to spur me along (since I have to finish by December 2nd). Flash drive here I come!

In the meantime, I challenge all you Learners and Players itching for an even bigger challenge to join up with NaBloPoMo. C’mon, everyone else is doing it!

November 1, 2008 at 3:04 pm Leave a comment

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